JJ99 Privacy Policy —
Your Data, Handled Carefully

1. What Personal Data We Collect

When you interact with jj99 we may collect the following categories of personal data:

Registration and Identity Data

• Full name, date of birth and gender as provided during registration.
• Mobile phone number and email address used to create your account.
• Identity documents such as a national ID card or passport when required for verification purposes.

Account Activity Data

• Login timestamps, session duration and device information including operating system and browser type.
• Betting history, game activity, bonus usage and wagering records associated with your account.
• Deposit and withdrawal history including amounts transacted in PKR and the payment methods used.
• Communications you send to the support team and the responses provided.

Technical and Usage Data

• IP address and approximate geographic location at the time of login.
• Cookie data and analytics relating to how you navigate and use the jj99 platform.
• Device identifiers for users accessing jj99 via the Android app.

2. How We Use Your Data

The data we collect is used exclusively for the following purposes:

• Account Management: To register, verify and manage your jj99 account, including resetting credentials and maintaining account security.
• Transaction Processing: To process deposits and withdrawals in PKR, confirm payment success and resolve transaction disputes.
• Platform Delivery: To provide access to sports betting markets including cricket, PSL and T20, casino games, slots and the live game lobby.
• Customer Support: To respond to your queries, resolve complaints and improve the quality of support provided.
• Fraud Prevention: To detect and prevent fraudulent activity, account abuse, money laundering and other prohibited conduct as described in the Terms and Conditions.
• Platform Improvement: To analyse usage patterns and improve the performance, layout and content of the jj99 platform over time.
• Responsible Gaming: To monitor account activity for signs of problem gambling behaviour and apply self-exclusion or limits where requested or required.

3. Payment Data and PKR Transactions

All financial transactions on jj99 are conducted in PKR. When you deposit using JazzCash, Easypaisa, Raast, Bank Transfer, cards or other mobile wallets, your payment details are processed through the relevant payment provider's secure infrastructure. jj99 does not store your full card numbers, mobile wallet PINs or banking credentials on its own servers.

Transaction records — including deposit amounts, withdrawal requests and payment method references — are retained as part of your account history. These records are necessary to resolve disputes, process refunds where applicable and maintain accurate financial records associated with your account.

4. Cookies and Tracking Technologies

jj99 uses cookies and similar tracking technologies to deliver and improve the platform experience. Cookies are small text files stored on your device when you visit the site. We use the following types:

You can manage or delete cookies through your browser settings at any time. Disabling functional or analytics cookies will not prevent you from using jj99, but some features may not work as smoothly. Disabling essential or security cookies is not recommended and may prevent you from logging in.

5. Data Sharing

jj99 does not sell, rent or trade your personal data. We may share limited data with trusted third parties only in the following circumstances:

• Payment Providers: Transaction data is shared with JazzCash, Easypaisa, Raast, banks and card networks as necessary to process your deposits and withdrawals in PKR.
• Identity Verification Services: Where identity checks are required, your documents may be reviewed by a verification service provider. These providers operate under strict data processing agreements.
• Technology and Hosting Partners: Suppliers who help operate the jj99 platform infrastructure may process data on our behalf. They are contractually required to handle data securely and only for the purposes we specify.
• Legal Obligations: We may disclose data if required to do so by a valid legal process or to protect the rights and safety of jj99 and its users.
• Fraud Prevention: In cases of suspected fraud or financial crime, relevant data may be shared with specialist detection or investigation services.

Any third party that receives your data is required to handle it in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

6. Data Retention

We retain your personal data for as long as your jj99 account is active and for a reasonable period afterwards to resolve any outstanding disputes, process pending withdrawals or meet any applicable obligations. The general retention principles are:

• Account registration data and betting history are retained for the duration of your account and for a defined period after closure.
• Financial transaction records in PKR are retained for the period required to maintain accurate records and handle any disputes or queries.
• Identity verification documents are retained for the period required by the verification process and then deleted or securely archived.
• Support communications are retained for a limited period following resolution to allow for quality review and follow-up if needed.
• Analytics data is retained in anonymised or aggregated form and is not linked to individual accounts after the relevant retention window.

When data is no longer required for any of the purposes described in this policy, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7. Security Measures

jj99 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure or alteration:

• All data transmitted between your device and the jj99 platform is encrypted using industry-standard TLS encryption.
• Passwords are stored using strong one-way hashing algorithms — jj99 staff cannot see your password in plain text.
• Access to user account data within jj99's internal systems is restricted on a need-to-know basis.
• Security monitoring is applied to detect unusual login activity, potential account takeover attempts and suspicious transaction patterns.
• Identity verification is required before high-value withdrawals are processed, providing an additional layer of protection for your funds.

8. Your Rights Over Your Data

As a jj99 user you have the following rights in relation to the personal data we hold about you:

• Right to Access: You can request a copy of the personal data jj99 holds about your account. Contact the support team to submit an access request.
• Right to Correction: If any of your personal data held by jj99 is inaccurate or out of date, you can ask us to correct it. Some details can be updated directly in your account settings.
• Right to Deletion: You can request that jj99 delete your personal data. Note that we may be unable to fulfil a deletion request in full where there is an outstanding balance, an unresolved dispute or a legal obligation to retain certain records.
• Right to Object: You can object to your data being used for analytics or platform improvement purposes. This will not affect your ability to use jj99.
• Right to Account Closure: You can close your jj99 account at any time by contacting support. Any remaining real-money balance will be returned to your registered payment method subject to verification checks.

To exercise any of the above rights, contact the jj99 support team with your registered account details. We aim to respond to all data-related requests within a reasonable timeframe.

9. Minors and Age Policy

jj99 is strictly an adults-only platform for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If during the account verification process it becomes apparent that a user is under 18, the account will be closed immediately and any deposited funds returned.

If you believe that a minor has registered on jj99 or has accessed the platform, please contact the support team straight away so the situation can be reviewed and resolved promptly. Parents and guardians are encouraged to make use of parental control tools available through internet service providers and device manufacturers to restrict access to online betting and gaming platforms.

10. Changes to This Privacy Policy

jj99 may update this Privacy Policy from time to time to reflect changes in how the platform operates, improvements to security practices or other relevant developments. When material changes are made, registered users will be notified via the platform or through the contact details associated with their account.

The updated policy will take effect from the date shown at the top of the page. Continuing to use jj99 after an update is published means you accept the revised policy. We encourage you to revisit this page periodically so you remain informed about how your data is handled.

If you have questions about any aspect of this policy or how your personal data is managed, please reach out to the jj99 support team before continuing to use the platform.